Real Estate Agent Reviews
Real estate agents are constantly dealing with reviews and it can be hard to know how to manage these reviews. Reviews online through sites like Google, Yelp, or social media are incredibly important in today’s digital market. People want to read what others have experienced and take their advice before making decisions on hires.
Respond Promptly & Professionally
When you get your first negative review, responding promptly is imperative. Reply as soon as possible with a level-headed professional attitude that is respectful and thorough. This shows other customers that even though you received a bad review, your professionalism remains intact. If the customer has a legitimate complaint, use this as an opportunity to show them that you care about the problem and make amends for it.
Create a System of Record Keeping
Create a system of record keeping for all reviews- both positive and bad ones so that when a complaint arises you can quickly prove why it was justified or not. Keeping accurate records should also include relevant dates when any disagreements happened so potential customers can see both sides of the story fairly and professionally.
Generate Positive Reviews Whenever Possible
Positive reviews are key in gaining more business! People who read detailed & positive reviews of your services will feel much more confident in hiring you compared to those who may potentially only look at the single negative one they found online. Use each happy customer experience or successful transaction as way to generate great word of mouth marketing across multiple channels including email newsletters, social media posts etc.
Encourage Open & Honest Feedback
Open communication between yourself and customers is essential when managing any feedback you receive—positive or negative—so don’t be afraid to reach out for honest feedback from clients about their experiences with your services! This will help nurture relationships which could inevitably lead upsell opportunities down the line if done correctly.
By following these tips, real estate agents will be able to better manage their online reviews and ensure continued success in the industry by fostering healthy relationships between themselves and their clients!
