Orthodontist Reviews
If you are an orthodontist looking for a reviews management solution that will help your practice succeed, then you have come to the right place. Here's a few tips and tricks to help you get started with a reviews management solution tailored specifically for orthodontists.
Create an Engaging Profile on Popular Review Sites
Creating an engaging profile on popular review sites such as Google My Business, Facebook, Yelp, and HealthGrades is the first step in managing your online reviews. Your profile should include information about your practice that stands out from other orthodontists like awards won and positive patient testimonials. You can even make it more interactive so patients feel excited to leave their feedback.
Monitor Reviews Regularly
Once your profiles are set up, it’s important to monitor them regularly. Create a system that makes sure any new reviews are responded to within 24 hours by either thanking the patient for their positive feedback or addressing any concerns they may have about their experience at your practice or their treatment outcomes.
Integrate Your Software
To make life easier, look into integrating your review software directly with your practice management software. This allows you to quickly view new reviews and respond when needed without having to log into an external platform. It also ensures that all of your data is stored in one location which helps with reporting down the line.
Optimize Responses
Although responding to negative reviews may not be pleasant, it’s important for clients and potential patients alike to see how you handle these situations if they arise. When responding, remember to remain professional but also direct enough in order to avoid coming off as robotic or scripted. This can be accomplished by providing solutions right away instead of simply apologizing; this shows customers that you care about them and want the problem resolved in a timely manner.
Seek Feedback From Patients
Don’t be afraid to ask existing patients for feedback after their initial first visit or once treatment is complete; this will allow you stay on top of what people think about your services .Not only does proactively requesting feedback show clients that their opinion matters but taking the time show ensure high levels of customer service.
