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Motel Reviews

We strive to provide a reliable and convenient platform that allows motel owners to manage and monitor their customers' reviews.

Motel Reviews

If you’re the owner, manager, or employee of a motel and looking for a better way to manage reviews from your customers, then we have the perfect solution for you!

Motel Reviews is an innovative online platform that will help improve your guest experience and boost customer loyalty. With its easy-to-use interface and powerful analytics, it will make it easier than ever to track positive and negative hotel reviews and manage your reputation.

You'll be able to quickly monitor customer feedback and use this data to inform decisions about promotions, discounts, or services. Plus, with a detailed review rating summary report at your disposal, responding effectively to your guests' comments has never been simpler.

Register now - sign up today to start improving your guest experience!

Motel Reviews

Motel Reviews

Are you a motel owner looking for tips on how to manage reviews and feedback from customers? If yes, then read on! Writing effective responses to reviews is an important task for any business but it can be especially tricky for motels due to the highly-opinionated nature of reviewers.

Understand The Role of Reviews

Understanding the role that reviews play in customer’s decision-making process is essential when it comes to managing your motel's online presence. Reviews provide potential customers with useful information that they wouldn't have otherwise known or experience first-hand before booking. As such, reviews are a valuable asset to businesses as they have high influence on buying decisions.

Make Time For Comment Monitoring

In order to manage customer feedback effectively, it’s essential that you make time dedicated to monitoring customer comments and responding appropriately. This is easier said than done as many motel owners are often too busy running the business day-to-day. Consider using automated software or digital platforms to help make the task easier.

Create An Internal Response Procedure

Creating an internal response procedure will help ensure consistency in how different customer feedbacks are managed and responded to properly. Having this kind of process in place will not only make it easier for you but also for any other members of staff who are responsible for responding to customer comments and complaints, making sure that each reply fits within your overarching brand messaging framework.

Appeal To Emotion In Your Responses

When dealing with customer complaints, remember not just act professionally but also appeal directly to their emotions – where possible – when writing your responses. Doing so will help create a human connection between yourself and the customer which can do wonders in diffusing angry situations or placating those who may seem overly critical at first glance. It’ll demonstrate your care and understanding towards their issues which is likely going to result in a fairer review or a more satisfied customer regardless if their issue is actually resolved or not.

Reward Loyal Customers Who Leave Positive Reviews

Finally, don't forget reward loyal customers who leave positive reviews with offers or discounts. This will both encourage them (and others) post reviews in the future while simultaneously recognizing those who took out their time to write something nice about your motel service– two birds with one stone!


Frequently asked questions

What features does a motel reviews management platform have?

A motel reviews management platform typically offers features such as interactive customer ratings and reviews, a filtering system for customers to find the most suitable accommodations, automated notifications when new reviews arrive, the ability to monitor individual motel performance, multiple language support, and integration with third-party review websites.

How can I customize my motel reviews management platform to match the design of my website?

You can customize your motel reviews management platform to match the design of your website by utilizing HTML and CSS to add styling elements and change colors, fonts, and other design elements. Additionally, you can use JavaScript or jQuery to build custom features such as interactive forms or rating systems.

How will I know that a customer has left a positive review on my motel?

You will know that a customer has left a positive review on your motel once they have left feedback or comments about their experience. You might also receive an email thanking them for their stay, or checking in with you to see if there is anything else that could be improved.

Do I need specific training to use a motel reviews management platform?

No, most motel reviews management platforms are designed to be user-friendly and intuitive, so comprehensive training is not necessary. However, depending on the specific platform you are using, some training materials may be available to help you get the most out of the platform.

How often should I check and respond to guests' reviews on the platform?

It is important to check and respond to guests’ reviews on a regular basis. Ideally, you should be checking them at least once a week and responding as soon as possible. This ensures that any issues can be addressed promptly and shows your guests that you care about their experience.

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