Graphic Designer Reviews
Are you a graphic designer looking for a way to manage your reviews and feedback about your work? Managing feedback can be challenging, but it doesn’t have to be. Here are some tips on how you can use reviews management to build up your portfolio and get the most out of customer feedback.
Create Processes for Gathering Customer Feedback
The first step in reviews management is to create processes for gathering customer feedback. You may want to set up automated surveys that you can send out after a project is complete, or even include questions in the onboarding process where clients can provide initial feedback on their experience with you. By creating processes around gathering customer feedback, you'll ensure that your customers' voices are heard and respected.
Respond Quickly & Thoroughly to Reviews
When someone takes the time to leave you a review – whether it’s positive or negative – it’s important that you respond quickly and thoroughly. If a customer has had a great experience with your company, thank them for taking the time to leave such kind words. And if they had an unfavorable experience, apologize sincerely and offer solutions where possible. Taking the time to respond to each review will make customers more likely to recommend your services.
Submit Positive Reviews From Past Customers
You've probably had customers who loved your work and wanted others to know about it – so why not ask them directly? You can reach out via email or social media asking past customers if there was anything about working with you that they particularly liked, then ask if they'd be willing share their thoughts in an online review (with permission, of course). Submitting positive reviews from past customers is one of the best ways of getting valuable customer testimonials while helping build trust with potential clients.
Include Positive Testimonials on Your Websites & Portfolios
Once you've acquired some customer testimonials from past clients, don't forget include them prominently on any digital media associated with your name as a graphic designer: websites, portfolios etc. A well-crafted testimonial serves as further evidence of the high quality output that potential employees should expect when working with you - which can only improve their confidence levels!
