Reputation Defenders

Yelp reviews guide to success

Yelp reviews guide to success
Brad Withers

10 min

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Yelp reviews complete guide to success

The best way to succeed online is to put the customer first. And that starts with writing and publishing great content. But it doesn't end there. You must also engage with potential customers on social media, respond to online reviews, and build relationships with influencers.

You'll find that most successful businesses pay attention to every aspect of customer experience. They understand what makes people happy and use that knowledge to ensure everyone else does.

With the rise of social media websites like Facebook and Twitter, people began sharing their opinions about products and services they had purchased through these platforms. However, because of the lack of a centralized authority overseeing reviews, consumers were often left unsure whether to believe the reviews posted by friends or strangers. Yelp was created to solve this problem.

Provide the best experience

Yelp is one of the world's largest review sites. And it wants you to know just how important customer feedback is to its success. In fact, according to the company, there are three things every reviewer should do while writing a review: First, provide the best possible experience. Second, make sure the rating reflects your personal opinion. Third, don't post fake reviews.

In addition to those guidelines, Yelp says that people tend to give high ratings to businesses they like and low ratings to businesses they dislike. They also tend to agree about what makes a good restaurant, bar, hotel, etc., so the consensus is pretty strong.

Engage with your customers

Yelp recently announced it now allows businesses to respond directly to customer reviews. Now, businesses can reply to reviews posted on the site without waiting for someone else to do it. Businesses can see what their customers think about their products, services, and experiences, and they can quickly address issues and concerns.

The feature works like this: When a reviewer posts a review, a notification appears on the business's profile page. If business owners want to respond, they reply within 24 hours. Reviews are displayed prominently on the business' profile page. They show up in search results, too. And if a customer searches for something similar to what the business offers, their experience will include information from the business's response.

Don't interrupt the standard review process.

  1. Don't write reviews of your own company or competitors. Yelp content guidelines prohibit it.
  2. Don't offer free stuff, discounts, or payments for positive user feedback.
  3. Don't work with companies or third-party vendors offering to "fix" your reviews.
  4. Don't ask people to review your business, including friends, family, or even your clients.
  5. Don't pressure (pressure, sue, or threaten) people into changing their negative reviews.

Respond to Yelp reviews

Reviews are essential for businesses because they help customers make buying decisions. But responding to negative feedback can increase positive impressions. Our research found that people who received a thoughtful response to a bad review had improved brand perceptions. This effect was most substantial among consumers who had already been exposed to positive reviews about the same product.

Our findings suggest that companies could benefit from taking the time to respond to negative reviews—even those posted anonymously online.

Yelp reviews have a significant impact on your business.

Yelp is the number one online review site and incredibly powerful, making it a very good or bad thing, depending on who you ask.

If your business has been rated three stars or above on Yelp, you have a vast world and a cup of joe at your fingertips. Below three stars, however, you're battling an uphill battle. Under three stars, and you've got an uphill battle. Poor reviews can hurt a small local restaurant. You might not get much traffic through your doors, so ensure you do everything possible to keep them happy.

If you're going to ignore Yelp, at least be proactive by creating your page on Yelp. Make sure to fill it with colorful photos and helpful info so people know they can trust you.

Here's how to get reviews for your business.

I understand; you would like excellent Yelp ratings, right? Not just ratings. Yelp does not permit businesses to request positive evaluations. - you can only urge clients to evaluate you honestly in all your bumbling or glory. The good thing about being a decent company and carrying out things correctly is that you will probably receive good ratings! Hip, hip, hooray!

There are several ways to get reviews on Yelp.

DO:

If you want to activate your Yelp business profile, go for it! Add everything you can think of.

Put a "Yelp" sign

Put a "Yelp" sign at your business location, so people know where to go for reviews. If they're looking for one, chances are they'll be able to find you on Yelp.

Host a Yelp event:

Hosting a Yelp party will get local Yelpers to check out your store and establish you as an active community member, and it's pretty much a no-brainer way to get friendly with local Yelp users.

How do you host a party? It's pretty simple. Go to Yelp.com/events, choose your location, and click "Create an Events List." Next, add your information, including any special instructions.

After that, it's finally the moment to start promoting your event. First, send an email from your email address to Yelpers who have previously visited your restaurant, bar, coffee shop, etc., or who have written reviews for a place similar to yours. Also, contact a local Yelp Elite and see if they would be willing to help you.

Giveaways

Giveaways are always a good way to attract new people to events. If you're planning an event where there will be food, why not give away something sweet? You could even offer a prize for the best photo taken at the event.

Deal

You are posting a Yelp deal: A great place to start if you want to increase your customer base. Unlike Groupon deals or Living Social, when people participate in a Yelp deal, they're usually already active Yelp users.

Staff photos

Adding happy staff photos to your Yelp business profile will help create a positive first impression of your business for potential Yelp customers. It may also deter unhappy customers from leaving negative reviews.

FourSquare has long since passed its peak as a popular social networking site, but many cool people still use it to broadcast micromanaged locations for their followers' undying appreciation.

Even a tiny foursquare review can be exciting, like free drinks for the mayors. it's also reasonable to assume that many foursquare uses are yelp uses. AFTER ALL, WHO IS USING FOURSQUAREDE BUT FOODIE PHOTOGRAPHING WEIRDOS? APPEALING TO THE FOURSQUARE/YELP USEE WITH A CHECK-IN REWARD COULD BE JUST THE PUSH THEY NEED TO WRITE YOU A SHINING REVIEW.

Respond

Respond to existing Yelp review(s) - it makes a good impression on your happy customers and helps them feel heard.

Display

Print out and display your existing positive Yelp review. Make sure it's large enough to be seen from across the room. It is visible, so new guests see it when they walk into your establishment. If they notice an existing positive review, they'll likely assume that yours will be similar.

You can add a QR code to your Yelp profile so that people who visit your store can scan it using their smartphones and view your legitimate reviews.

Ask customers for reviews on Social Media, and publish on other networks. Be subtle, don't come off as desperate. Say something like, "Hey, check us out on Yelp!"

If you want to increase your Yelp link count, add a Yelp link to your email address signature. You can be confident that your email subscribers think you're cool, so reminding them to write about you online is a surefire way to get positive feedback.

Add a Yelp website icon if you want people to visit your Yelp business page. All they need to do is click the icon directly to your Yelp page.

To get good Yelp reviews, you need to provide excellent food, great customer service, and an excellent experience for your guests. There's nothing wrong with that.

DO NOT:

Yelp is very strict when it comes to customer ratings. It would help if you never offered incentives for positive reviews. Even things such as "half price on your first meal at our restaurants if we rate well on Yelp" are forbidden.

Don't ask specifically for positive feedback, but ask for any review.

You don't need to worry too much about negative reviews on Yelp.

The truth is that no one can ever please everyone in life. No matter how hard we try, how much effort we put into our business, and how well we do, every customer will leave us with something they didn't like. That's just the reality of running a business. However, to succeed in your business, you must learn how to deal with criticism. It would help if you learned how to handle negative feedback to improve your business.

How to deal with your business's Yelp negative reviews?

1. DON'T RESPOND IMMEDIATELY!

Taking a break after reading a negative Yelp review is essential if you're not ready to respond. A half-dozen hours should do the trick. Not responding immediately gives you time to calm down, gather yourself, and prepare an appropriate reply. You'll also give potential customers (and future Yelpers) a chance to see how responsive your company is to criticism.

2. Analyzing the reviewer's style:

If the review was written by someone who has been writing reviews for years, they know their stuff. You might want the review worked up and emotional. Do they sound like someone who genuinely loves your restaurant?

If you want to get an immediate response from someone, use a public response. However, if you're looking for a discreet private message, consider using one instead.

Address the reviewer's issues calmly and reasonably.

Yelp has a system where businesses can report problems directly to customers. The key is to stay professional and avoid getting into a heated argument. Above all, maintain your composure and keep things civil. Don't resort to name-calling, insults, or emotional outbursts. Stay on topic and stick to the facts. You may also consider contacting Yelp support if you are unfairly treated.

You should respond to any negative reviews you receive on your business listing. They may contain helpful information about how to improve your service or product. However, if the reviewer is being unreasonable or unfair, you should politely explain why they're wrong. For instance, if someone complains about slow delivery, let them know that you've made every effort to deliver items quickly and ask what else you could do to help.

"Grethen, we were unfortunate to learn that you didn't enjoy our cake. Other customers tell us that it's their favorite of ours, but perhaps you just had a bad experience."

Apologize if you feel the review was unfair. Most readers will understand your honest feelings and respect you for them.

If you respond calmly and rationally to an irrational rant, you are far more reasonable than the emotional ranting person who started the whole thing.

A Little Bit of Humor

The make-em‑laugh method doesn't always work, but it can help diffuse an overly flaming comment. For example, take a look at this actual post from Facebook!

"I had never eaten anything so awful before. It tasted like vomit. And then topped it off with whipped cream, which was runny. Can that possibly be considered pumpkin pudding?"

Unfortunately, the customer responded with a negative review. Still, instead of responding with a nasty response, he could've done better by saying something like: "Thank you for taking the time to let us know about our service."

Hey Sandy. Oh my gosh! You must be having such an awful day. I've only ever tasted a couple of kinds of puke before, so I'm not qualified to comment on how bad yours was, but I know that we're pretty busy around Thanksgiving, so maybe one of our chefs messed up the pumpkin pie. Sorry about what happened to you. I hope you come back soon and try us out again. Have a great rest of your day!

If you think there's any chance of salvaging your relationship with a dissatisfied customer, try to offer a symbolic gesture of reconciliation. You could invite the unhappy reviewer out for a visit to the bakery or a complimentary dessert. Yelp offers an update feature where customers can edit their reviews after they submit them. Everyone wants to make themselves look good – giving someone else a pat on the back can sometimes calm down a raging critic and may convince them to rethink their negative opinions about you.

Be open to constructive criticism.

Remember - negative ratings aren't necessarily a bad sign. Bad ratings that are warranted and only help you make improvements show that you're listening to customers' concerns. When you receive negative ratings, try addressing the issues raised and then get back to the community about what you did to fix things. Your customers will love knowing you take their opinions into account.

Keep things in perspective.

Don't let negative reviews bother you too much. Some people complain about everything they see online. You can't please everyone; if you try, you'll end up pleasing no one. So keep doing what you do best – make awesome stuff!

"Negative reviews are just another form of feedback. They're not necessarily bad; they might be helpful. You shouldn't read them too closely."

Don't worry too much about reviews from people who know nothing about you. They can be especially vicious when they're not informed. So shrug them off and move on.

If you want to learn more about protecting your online reputation from trolls, check out this post by John Greathouse. It includes some valuable tips for handling negative reviews and diffusing stressful situations.

How to manage haters' reviews on Yelp?

Most companies tend to mitigate the negative impact of poor customer service ratings by trying to diffuse any potential issues, but some choose to embrace the haters.

Some people don't want to be part of the crowd. They enjoy being the odd man out.

If you follow the "if you can't win them, lose them" strategy, you need to accept that some people won't appreciate your business.

The Craft & Commerce was one such establishment, offering quite unusual, even bizarre turns on classic drinks. After getting some vicious one-stars, Craft & Commerce decided to have fun with them instead of brooding over them. The owner had his buddies read the place's worst Yelp reviews while filming them. Then he played those recordings in the bathroom, amusing guests and sticking it to the yelp guy.

The bathroom recording backfired when Craft &Commerce Gastropub was blasted with negative reviews from patrons who wanted to be included in the bathroom recording.

It seems now that mocking absurd Yelp reviews has become somewhat of a trend; there's even a whole Youtube channel devoted to showcasing videos of people reading Yelp reviews.

Updated

November 16, 2022

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