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How to remove Healthgrade's negative reviews?

How to remove Healthgrade's negative reviews?
Maria Martin

9 min

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How to remove Healthgrade's negative reviews?

Do negative reviews on HealthGrades hurt your reputation?

Healthgrades is one of the most widely used online resources for consumers looking to research physicians, hospitals, and health care providers. But did you know that negative reviews posted about you on Healthgrades could be damaging your reputation?

While it’s true that there are many legitimate reasons why someone might post a negative review about a physician, hospital, or medical office, it’s important to understand what happens when those reviews become public knowledge.

A recent study conducted by the American Medical Association found that nearly half of doctors surveyed reported receiving complaints from patients or family members about another doctor during the previous 12 months. And while some of these complaints may be valid, others are simply malicious lies designed to damage a doctor’s reputation.

The same survey revealed that 45% of doctors had received complaints about themselves within the prior 12 months. While some of these complaints may have been legitimate, others were simply malicious lies designed to harm a doctor’s career.

So how do you protect yourself against negative reviews on Healthgrades? How do you ensure that your reputation is protected and that you don’t lose potential referrals because of a few disgruntled patients?

We recommend that you take action NOW to prevent negative reviews from being published on Healthgrades.

What is Healthgrades?

Healthgrades is well-known for launching the first comparative physician ratings database. The organization was initially launched in 1998 and has used a wide variety of data, including patient testimonials, to assess physicians' skills, helpfulness, and general reputation. According to recent studies, approximately 50% of all U.S. healthcare patients seek out medical advice online before visiting a clinic or hospital. Patients often rely upon online resources such as Healthgrades to help guide them through the process of finding a trusted physician or specialist. Because of this, a negative, inaccurate, or maliciously written patient testimonial about a physician could greatly damage his or her professional reputation.

Back then, doctors had a lot of power. Nowadays, patient trust is at an all time high. Doctors who don't take care of their online reputations won't be able to keep up with the competition.

Patients today can rate their doctors online on dozens of different websites besides Healthgrades. Because there are so many sites where they can post reviews, it's no longer feasible for physicians to manually monitor what patients are saying about them. However, you must remain vigilant so that you can quickly address any negative comments before they become public knowledge. You also want to ensure that you don't allow yourself to be tarnished by bad press.

How do I delete my Healthgrades account?

Most medical professionals do not ask for a profile to be created in their name on a site like Healthgrades. They are surprised to find out that it happened anyway.

The sites like Healthgrades take publicly accessible information about physicians, and host that information online. This includes things like licenses, malpractice records, disciplinary actions, and even patient reviews.

Under existing U.S law, health care practitioners don’t have to sign up for a profile, nor does anyone else. So how did Healthgrades end up creating profiles for thousands of medical professionals across the United States? And why isn’t there anything you can do about it?

Their policy is as follows: "Healthgrades provides information on health care providers as a free service…In its provision of this service…it aggregates information related to physician practice from publicly available sources."

So what happens next? Well, if a doctor doesn’t want his or her information included in a public database, he or she must request removal. But according to Healthgrades, this option is not always available.

My Healthgrades profile ranks so high because of its quality content.

How many times have you searched for a medical professional online and found his/her profile ranking on the first page of search results? This happens because most people don't know how to properly use Healthgrades. A lot of people think that reviews are posted on Healthgrades automatically and that no effort needs to be put into getting those positive reviews up. In reality, a lot of work goes into making sure that every single review is legitimate.

If you're looking for a doctor, there is now a better way to find out what he or she really thinks about him/herself. On Healthgrades, you'll see a list of every doctor's reviews written over the course of several years. Each review includes information like the date it was written, the reviewer's star rating, and a brief description of what happened during the patient interaction.

The reviews are organized by location, type of care received, and overall satisfaction. So, you'll want to focus on reviewing physicians based on where you live and what types of treatments you receive.

You can easily view a physician's entire profile by clicking on the "View Profile" button next to each listing. From there, you can read detailed information about the provider including education background, board certification, specialties, office hours, and much more. Finally, you can submit your own review by clicking the "Submit Review" button.

Ways to remove negative reviews from Healthgrades

The following strategies and tactics can help you remove negative reviews on HealthGrades.

1. Remove Negative Reviews - Identify where the negative reviews came from, how many there are, and why they exist. Based on our findings, we'll recommend the best course of action for each case.

2. Delete Your Profile - This involves deleting your profile on HealthGrades, which will make it impossible for others to view or edit your information. You'll also want to delete your listings on third party sites like Yelp, Angie's List, etc.

3. Change Your Email Address - When someone submits a complaint about you, they often use your email address as proof. By changing your email address, you won't receive any future complaints.

4. Contact HealthGrades - If you've received a complaint about you, you can reach out to HealthGrades directly, and ask for the person submitting the complaint to be blocked. Please note that blocking does not mean that the complaint will go away, just that no one else can submit a similar complaint.

5. Request Removal From Social Media Sites - If you see negative reviews posted on social media sites such as Facebook, Twitter, Instagram, YouTube, etc., you can request removal from those platforms. Again, this doesn't guarantee that the review will disappear, but it will prevent others from posting the same thing.

6. Report the Reviewers to HealthGrades - If the reviewer has violated our Terms & Conditions, you can report him/her to HealthGrades. They will take appropriate action based on the severity of the violation.

Healthgrades community guidelines for reviewers:

Healthgrades' Community Guidelines explicitly state that it does not allow the posting of reviews that are "libelous, defamatory", "harassing, threatening, or inflammatory". In addition, it states that it does not allow posts that contain "obscenity, profanity, or expression of intolerance based on race, ethnicity, national origin, gender, gender identity or sexuality."

The following is a list of some examples of content that violate the above mentioned rules:

  • A patient posted a review stating that he had been treated poorly by his doctor. He stated that he felt like he was being attacked personally. This clearly violated the rule against making personal attacks.
  • Another patient posted a review stating how she had been treated badly by her doctors. She stated that she did not understand why she was having issues getting treatment because she always paid her bills on time. This clearly violated the rules against posting content that is libelous or defamatory.
  • Yet another patient posted a review stating he had been given incorrect information about his medical care. He stated that he had been told he needed surgery, but he didn't want it. He stated that he wanted to go home, but he was sent to the hospital. This clearly violated the policy against posting content that is harassing or threatening.
  • A third patient posted a very angry review of his experience with a surgeon. He stated that he was told that he needed surgery, but the surgeon refused to perform the procedure unless he paid him $10,000 up front. This clearly violated the policies against posting content that is inflammatory.
  • A fourth patient posted a review complaining that his doctor had left him waiting too long for a test. He stated that he waited over 2 hours for the test, even though he had called earlier to check on its progress. This clearly violated the guidelines against posting content that is insulting or abusive.

Get positive reviews from health professionals on Healthgrades

The reality is, most negative health care reviews on Healthgrades aren’t eligible for removal. So what do you do when you find yourself dealing with a few negative reviews? You could try to write off those reviewers, but it’s important to know there are better ways to deal with the situation.

One of the best strategies to fix the damage caused by negative health care reviews on Healthcare Information Pro is to consistently generate positive patient reviews. These positive reviews will help push down any negative reviews that can’t be removed, and increase the overall star rating on the site, allowing you to move up in the rankings.

We offer positive review generation and management services that can automate this entire process for you, ensuring consistent positive reviews are generated every day from your patients.

Suppressing the Healthgrades link on google will keep people from seeing the Healthgrades page when they type "Health

If you want to repair the damage done by negative reviews on HealthGrades, then you must begin by suppressing the links that host those reviews deep within the Google search results. This strategy is called “search engine suppression” and it involves creating a network of positive web properties to push the links down into the second and third pages of Google search results.

The technical term for this process – known as “suppression” – is actually quite simple: You simply create a bunch of new web properties to push down links to your site that contain the keywords used in the review. For example, say I wanted to suppress a healthgrades link to my practice. I could do this by creating a social media profile like Twitter, Facebook, Instagram, etc., and start posting about how great I am. Or, I could create a blog post talking about how amazing my practice is. Or, I could write a guest article for another reputable publication. Or, I could even pay someone to write something nice about me. All of these tactics work because they all use different keywords to describe what you are doing. These keywords will then show up in Google searches and when people type in one of those keywords, they will see your new web property. When they find out that you are the author of the blog post or the person writing the guest article, they will likely assume that you wrote the review and decide to trust you instead of trusting the source of the original review.

In most cases, suppression is both effective at removing the HealthGrades link from first page of Google search results, but it can also help to build and protect your online reputation as a physician and generate more patients that search for you. If you don’t already have a strong online presence, then it might take some time to build your brand. But, once you have built a solid foundation, you can then focus on growing your patient base and increasing your revenue.

Taking legal action against people who use your content without permission.

Even in situations where a blatantly fake/defamatory review had been published, taking legal actions is not recommended in the case of the vast majority of situations. Healthgrades does not recommend taking legal action against anyone unless there are clear facts indicating that the person publishing the review did so intentionally.

Healthgrades takes legal action against individuals who publish reviews that are clearly illegal or defamatory. However, we do not recommend taking such action in most cases. This is because it can make the situation worse while costing you money and time.

If someone posts a review about you that is illegal or defamatory, we encourage you to contact us directly via our Help Center. If you feel that the review violates our Terms & Conditions, please submit a report. Our team will investigate the issue promptly.

We will take appropriate action once the investigation is complete. In some instances, we may ask the reviewer to correct the review.

Updated

November 16, 2022

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