How to ask for Google reviews?
Ask for Google reviews on your website is essential for many reasons. Reviews can be much more powerful than any marketing message you might write. About 62.8 percent of people will check Google reviews before buying something. That's almost double what they do with social media sites like Facebook and Twitter. So if you ask for reviews on your site, you're likely to get more sales.
Moreover, most consumers believe that online reviews are just as trustworthy as recommendations from friends and family members. A recent survey found that 79 percent of consumers trusted online reviews as much as personal recommendations from friends and family.
A single online customer rating won't be enough to bring in any new customers. However, another study showed that 70 percent of online buyers read at least one to six online reviews before making a purchase decision.
What are the benefits of Google Reviews?
- Project yourself as a local business that consumers can trust. If they know who you are, they're less likely to be afraid to give you their hard-earned cash.
- Businesses with much positive customer feedback are more likely to be found by potential customers than those with less positive feedback because that's what customers want when looking for a pest company.
- Reviews: Your customers are doing your marketing! Nothing more powerful than customer referrals, and if your current customers are telling their friends about you, it'll be easy to get new clients.
- Even if you get great reviews, you should always look for ways to improve. People rarely call you up and say exactly what they were unhappy with. They might reveal it through a negative online comment.
- You may not realize it, but 46 percent of all Google Searches are for local results. Local searchers rely heavily on online review sites to determine which business they want to visit. Reviews from trusted sources help them decide where to go.
Knowing how to set up Google Reviews and collecting as many of these as possible can help you improve your local business.
How to ask for Google reviews from customers
Getting reviews from Google isn't always as easy as it sounds. You may wonder if you will bother your customers or how best you can approach them to get your reviews.
These are some ways to obtain Google My Business Reviews after your service has been performed.
Whether you're looking to get better reviews on Google, Yelp, Facebook, or Amazon, there are various ways to do it. Here are some tips for getting reviews, whether you want to ask people directly in person, over the phone, online, or via email.
Ask In Person
Many technicians may be hesitant to request Google reviews directly. However, it remains one of the best ways to obtain them. After everything is finished, your tech should meet with the customer to inspect the job. This is an excellent chance to inquire about how satisfied they were with the service and to encourage them to leave a positive online rating. Most of your clients will be receptive to leaving an online rating if they're pleased with your services.
Reviewing products online is excellent, but there are times when you want to talk face-to-face about how much you love something. This is where asking for a review in person becomes useful. You don't always know what people like or dislike unless you try things out yourself. And sometimes, you might even find something you didn't realize existed.
The best way to do this is to go into a store and see if anyone working there knows anything about the product you're looking at. Ask if they could help you figure out whether it's worth buying. Then, once you've found someone willing to listen, tell them why you think it's essential. They might disagree, but they'll appreciate hearing your opinion.
Submit SMS Review Requests
Text messaging has become one of the most effective ways to reach customers. However, it's important to remember that there are different types of texts, and each type requires a specific approach. If you want to ensure your customers understand what you're asking, here are some tips on how to do it properly.
The first thing you need to know about texting is that it's asynchronous. This means that people don't respond immediately, and you'll have to wait up to 24 hours to hear back from someone. You might think that this makes it harder to send messages, but actually, it's easier because you can send multiple messages without worrying about getting a response.
You can also use text messaging to collect feedback from customers. For example, you could ask them questions like "What did you think of our product?" or "Did we solve your problem?". These questions help you improve your products and keep your customers happy.
Another way to use text messaging effectively is to offer discounts. Customers love receiving discounts, especially when they receive them unexpectedly. So why not surprise them with a discount code?
Finally, you can use text messaging to build relationships with your customers. An excellent example of this is when you start sending out holiday greetings. People appreciate being acknowledged during the holidays and enjoy hearing nice things about themselves.
Send An Email Review Request
We often forget about the little things when we send out emails - like our call to action. We should make them stand out, so they're noticed. One great way to do this is through the use of images. You can create a simple image with one line of copy and include it in your subject line. For example, if you send a sales letter, you might write "Buy now" and put the image next to it. Or, if you had a product demo, you could say "Watch Video" and place the image below it.
An email is a powerful tool for communication and marketing. Ninety-one percent of consumers open their email every day. And while most people don't delete emails, many unsubscribes from newsletters and opt out of promotional messages. This makes it an excellent place to put a call to action—and asking for feedback is a great way to do that.
You can use email to ask for reviews, but there are several things to remember. For example, you'll want to make sure your subject line isn't too long since people tend to skim over longer ones. Also, you'll want to include the link to the site where your customer can post their review; otherwise, your email might end up being deleted. Finally, you'll want to consider the type of review you're looking for. Are you looking for something specific, like "I enjoyed my experience here"? Or are you trying to gauge overall satisfaction?
Include A Call To Action On Your Website (CTA)
Your primary focus should always be on informing your potential clients and enticing them to pick up the telephone or fill out a contact form. However, if you're missing an essential piece of your marketing strategy, consider setting up a "customers" page where people who've purchased from you can leave feedback.
If you run a business, you probably already know that having an online store is essential. However, you must add reviews to your site to get even more traffic from Google. They're one of the most potent ways to boost your organic traffic. So, why not use them?
When Should You Ask For Reviews?
When it's right when it's appropriate, when it works best.
It would help if you only asked them directly once to avoid annoying them. As a general rule, the best times to ask for any review are after a business has reached its peak level of happiness. In other words, their overall experience was positive, so now's the perfect moment to ask for feedback.
Here are some guidelines for requesting reviews from others:
- Ask when your customers feel delighted with their experience, but don't ask them again for at least one week.
- Ask for feedback after a customer has paid.
- During non-peak times, send messages at night.
When requesting feedback from an existing client, your team should know how their current situation might affect their responses. It could make them feel uncomfortable, so they might not want to give you a positive response.
Your techs must understand how to empathize with customers' frustrations and know when to decline review requests politely. If a customer's mood has already soured, it may not be a good idea to request a review at that moment.
Ask for Google reviews success tips.
Once you've learned how to ask for a positive Google review, how do you get more positive reviews?
Not everyone will respond positively to your request for Google ratings. It's natural. Just 10% of customers will leave a positive rating for a service provider. If your ratings are close to this percentage, you're already performing well.
Ask After A Milestone
There's no rule saying you have to ask them for a review after you've done business with them.
People mainly write reviews for two reasons: 1) They want to share their experiences with other people; 2) They want to let companies know if they were treated well or not.
If you've signed up for a long-term lawn service agreement, you may want to ask for a quality assurance checkup:
- After taking payment
- When scheduling an appointment
- Completing an initial service
Try asking for Google review requests at different times. See which ones result in the most positive feedback.
Keep it Personal
Personalization is a top concern for every consumer in today's digital marketplace. No one wants to be treated like just another faceless customer. Everyone wants to be recognized as a unique individual. To make this happen, businesses must consider each customer's interests and preferences.
Include the person's name, be friendly, and mention other defining characteristics, for example, the kind of service you just provided.
It's also important to personally reply to every message you get from a potential customer. Doing so makes for an unforgettable customer service interaction.
Link Directly to Google
Don't forget that not everyone knows how to write a Google review. So make it easier for them by providing links where they can leave their reviews.
If all they have to do is rate something, you've made an awkward situation into a two-click experience.
It's so easy that anyone can use it.
Explain why you want to be hired for this job.
Please don't assume your clients know why they're essential to you. Some people don't understand the importance of online customer feedback.
Write a short paragraph explaining why reviews are helpful for you and why you'd appreciate them taking the time to leave one.
If you get reviews from your most loyal clients, you're more likely to get them.
Here are some examples of asking for a Google review.
When you're new at it, it can be scary asking for Google reviews. How do you ask for them without appearing too needy or desperate?
Hi, [Customer Name Here],
Thanks for using us recently. We appreciate all our clients, and that includes you! We want to improve our services every time, so please let us know if there's anything else we could do better.
We'd be happy if you could leave us a short review on Google about your experience with our employee on [Day of the week / Date].
You don't need to register to leave a review. Click the "Leave Review" link at the bottom of any page, and let us know your thoughts.
[Insert link button for reviews from Google]
Thanks for using us as your [type of service]. Please get in touch with us if you have any questions about anything else we offer. We're always here to help.
See you later!
This template has been designed so that it covers all the critical points of personalization, it's short and sweet, and both links ensure that all it takes is an easy action for people to provide their opinion. It sounds friendly and approachable but not overly corporate.
You're welcome to change anything you want to fit your brand better.
The following script assumes that you've just completed a project for which you received praise from the client. If your team has noticed that the client was pleased with your work, use this script or one similar.
Customer: [Expressing satisfaction]
You: Thank you for telling us how we could improve. We appreciate hearing from you.
Customer: I love your service and will certainly use you again.
You: We always welcome feedback. Hey, if you're willing, please write a short review about your experience with our business. Your opinion matters, and it helps other people make informed decisions before they hire us. Thanks!
If you want to get more reviews, knowing how to ask for them correctly will help you get more reviews in the first instance.
With its powerful features, including routing optimization, scheduling, dispatch, and reporting, mobile technicians' leading business review management software helps you take care of everything from marketing and sales to route optimization.
Please get in touch with us for a free consultation if you want to know why so many businesses choose our services.
November 18, 2022